My Time Interning At Suki

August 28, 2020 Miles Lang

The past 6 weeks, I have had the amazing opportunity to intern in the marketing department at Suki. I came in excited to learn about the inner workings of a startup and explore the many avenues I could pursue in my career. As I reach the end of my internship, I have learned so much more than I could have imagined. I have been readily welcomed and accepted as part of the team and have gained insight into the complexities of the healthcare industry, the day-to-day startup culture, and how to combine many diverse groups and perspectives to work towards a common goal. 

 Suki’s mission is to enable doctors to focus on the reason they became doctors in the first place - to help patients - and liberate them from something no doctor enjoys - administrative tasks. I thoroughly believe in the power of the Suki digital assistant and its potential to revolutionize the healthcare sector. Watching product demos and interviewing our customers, I have been blown away by the speed, accuracy, and functionality that Suki has achieved. And yet, the engineering team continues to work tirelessly to raise the bar of the best voice recognition product on the market. Suki’s focus on physician morale, productivity, and workflow, and in turn the patients’ well-being, is particularly compelling to me given the countless hours I have spent in hospitals, with a significant portion of that time spent with my doctor behind their computer. 

 In my time here at Suki, I took ownership of the weekly email newsletter, conducted thorough market research on our competitors, and completed an analysis of our core user base and their utilization of our features. I have also researched potential tools to add to our tech stack, created automations for key stages in the customer journey, and interviewed physician customers to compile a testimonial video of their experiences with Suki. 

The caliber and authenticity of each Suki team member blew me away. Our CEO, Punit Soni, shared that he tries to hire from the top 10% in the field; seeing the team he has convened, he has definitely succeeded. Working alongside such an accomplished team has exposed me to a lot of experiential wisdom that I would otherwise be forced to learn on my own. 

From the marketing team, I learned what it takes to be an excellent leader, to ask questions, and to always look for ways to help your co-workers succeed. I learned from the sales team to prepare so well you are consistently the market expert in the room, to always be hungry for the win, but also to play the long game and not sweat the losses. The customer success team taught me to always have your customers at the forefront of your company. They stressed the importance of constantly asking for constructive feedback and of the power of data. The engineering team instilled in me the importance of constantly improving. Further, they understand that an algorithm can’t solve a problem, you need a product to do that. Most importantly, I learned that while aligning with the product and mission of a company is important, the company’s culture is just as important, if not more. From everyone, I learned the value of surrounding yourself with people who challenge you and want to see you succeed. 

I am eternally grateful for the opportunity I have had to work with such an inspiring team, solving the critical problem of physician burnout. I am excited to watch Suki expand into the future and transform the medical field forever, because I know it will.

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