Sutter Health, Suki Introduce Digital Voice Assistant to Support Patient Care

March 26, 2019

AI-powered, voice-enabled tool integrates vital information into patients’ electronic health records to maximize clinician time with patients

The not-for-profit Sutter Health network announced today that it is teaming up with Suki to pilot an artificial intelligence-powered, voice-enabled digital assistant with doctors in Northern California. Suki uses a combination of voice commands from a physician and context in which they are operating, to create a clinically accurate note that is then pushed to an electronic health record (EHR) system—enhancing the quality of care and creating greater efficiencies. 

“Maximizing the amount of time clinicians spend with patients while reducing the documentation burden on our clinicians is a strategic and tactical priority,” said Howard Landa, M.D., vice president of clinical informatics and EHR for Sutter Health. “Personalized care paired with digital assistant tools will enhance care delivery and have a positive impact on health outcomes for our consumers, which is what really matters.”

Sutter will initially introduce Suki into three clinical practice areas—primary care, dermatology and orthopedics. Over time with use, Suki can distill a doctor’s conversation with a patient into an actionable plan, based on the doctor’s known preferences and clinical practice guidelines. 

A doctor can tell Suki, “I did my typical diabetes counseling” for a patient, and Suki knows how to create relevant content for the note—and the resulting note is tuned not only to the doctor’s medical specialty, but also to their own vocabulary and style. This type of support can lend to streamlined documentation inside the patient’s EHR, which can help create the most appropriate care plans for patients. The overall care experience also can improve as more time is freed up from administrative tasks—giving patients and providers more one-on-one time during visits.  

While Suki launched in May 2018, results from one-year pilots across multiple specialties show up to a 70 percent reduction in the amount of time physicians spend on medical notes. (In comparison, for every hour of direct clinical facetime with a patient, physicians spend nearly two additional hours on medical paperwork). Today, Suki is used five days per week across the country, working with three different EHR systems and seven medical specialties, and accounting for more than 1,000 patient interactions every week.

“We are excited to work with Sutter network doctors to help ease the burden of administrative work like medical charting and to give doctors time back in their day. Through this collaboration, we will expand our footprint into new specialties, allowing Suki to master new skills from one of the most tech-savvy health systems in the country,” said Punit Soni, Suki’s CEO and co-founder. 

With this new collaboration, Suki will continue building on the amount of time it saves physicians by capturing high-quality medical notes for patient encounters, and work with the Sutter Health network to build a data layer on top of these notes that will not only reduce the documentation burden but also attack other interesting use cases like clinical decision support.
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About Suki
Suki is an AI-powered, voice-enabled digital assistant for doctors that lifts the burden of documentation, enabling them to focus on what they love: treating patients. By using artificial intelligence, Suki is able to be personalized to each doctor, gets smarter as they use it, and is rapidly and inexpensively scalable. Moreover, it is easy to implement and even easier to use, not getting in the way of the physician and the patient. Suki is like having an assistant in the exam room who knows how a doctor practices and, as a result, makes the work day easier. Suki was founded by Punit Soni – a former senior executive at Google and Flipkart – and Karthik Rajan, who previously led IT infrastructure for Salesforce. Its team includes technologists from Apple, Google, Salesforce, and 23andMe, as well as physicians from the University of California, San Francisco and Stanford. Headquartered in Redwood City, Calif., Suki is backed by investors such as Venrock, First Round, Social Capital, and Marc Benioff. To learn more, visit suki.ai, or follow them on AngelList, Facebook, LinkedIn, and Twitter.
 
About Sutter Health
HealthSutter Health is more than 60,000 people strong thanks to its integrated network of physicians, employees and volunteers. Rooted in Sutter Health’s not-for-profit mission, these team members partner to deliver exceptional care that feels personal. From physician offices to hospitals to outpatient care centers and home services, they proudly support the more than 3 million people in their care—nearly 1 percent of the U.S. population, in one of the most diverse and innovative regions in the world. Sutter team members adopt new technologies, make novel discoveries and embrace creative thinking to help patients and communities achieve their best health. From its street nurse program that provides check-ups for homeless people, to telemedicine-aided specialist consultations, to walk-in care clinics, to smart glass technology, the Sutter Health team goes beyond traditional models to make care more convenient and to nurture and empower people throughout their medical journey.For more information about the Sutter Health network visit: sutterhealth.org | facebook.com/sutterhealth | youtube.com/sutterhealth | twitter.com/sutterhealth.
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